Cant sign in to download mods on nexusmods

Before we get into the more advanced troubleshooting, it's important to cover the simple problems we often encounter which can be fixed with relative ease. In this section we'll be checking your maximum connection speed to each of our server locations.

For each of these links please stop all other downloads on your PC, click a link, allow seconds for the speed to stabilize, take a note of the speed, then stop the download and try the next one.

EU Servers - Amsterdam , Prague. Worldwide - Premium CDN. If you're a Premium user, you have the ability to change to your preferred server in your Site Preferences. We'll need to grab a couple of download links to add to the troubleshooting post. If possible please locate two files, one that is under 20MB and another that is over MB. Please download these files manually and retrieve the full download link from your browser example below. Next, we want to check the quality of the connection between your PC and our servers by performing a TraceRoute operation.

To do this you'll need to:. Finally, you should create a new topic on the forums including the test results. If you like, you can use this format by copying it and replacing the sample data with your information:. I'm having download issues. What can I do? In order to investigate download issues that have been reported to us, we require the following information in the report: Country: The place you're downloading from, please make sure you are not using a VPN when testing as this may make this information inaccurate.

Test download speeds: You'll need to try and download each of our test files in this article. Your download link: The link generated for you when downloading a file. TraceRoute: This is detailed information about your connection to our services, which allows us to identify any common stalling points. To get the information required, please follow the troubleshooting steps below, there is a posting template at the bottom of the article: Understanding what is within our control We do our best to provide access to all mods for users all over the world, however we are sometimes hampered by conditions beyond our control.

The sense checks Before we get into the more advanced troubleshooting, it's important to cover the simple problems we often encounter which can be fixed with relative ease. Downloads don't start: You should consult our " Troubleshooting website issues " page. This is normally caused by a browser addon or privacy settings.

Make sure you stop any other downloads: We often find that users report issues while Steam is downloading a 40GB update in the background, which is hogging all your bandwidth. Some of the scripts displayed will be from third-party advertisers, whose ads provide revenue that keeps the lights on at Nexus Mods. If you don't want to see ads, we do offer a one-off lifetime removal of adverts through our Supporter or Premium memberships.

While this problem may not be exclusive to Firefox users, other browsers with script blocking or any kind of non-standard filtering techniques will likely cause a problem with many websites across the internet.

In cases like this, staff will normally require you to go through the following troubleshooting steps before confirming an issue with our website. If you have exhausted the options above, please feel free to drop us an email support nexusmods. I'm getting an error when logging in. What can I do? Other considerations While this problem may not be exclusive to Firefox users, other browsers with script blocking or any kind of non-standard filtering techniques will likely cause a problem with many websites across the internet.

Disable all add-ons currently running in your browser. Confirm your anti-virus or anti-spyware software is not overreaching and blocking content from our website. Ensure your firewall settings do not block access to Nexus Mods servers or required script hosts. Check with your ISP as to specific filtering rules such as parental blocks they may have in place on your internet connection.